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Truly Mentor
Terms And Conditions Of Use

Welcome to Truly Mentor!

Thank you for taking the time to learn about Truly Mentor and for expressing an interest in contributing to the improvement of the user experience on Truly Mentor. This is where you'll find information about how we protect your privacy, terms of service of Truly Mentor and how we handle user accounts. If you still have questions, please get in touch.

You can accept the Terms by:

Clicking to accept or agree to the Terms, where this option is made available to you in the user interface for any Service;

By actually using the Services. In this case, you understand and agree that Truly Mentor will treat your use of the Services as acceptance of the Terms from that point onwards.

You may not use the Services and may not accept the Terms if, (a) you are not of legal age to form a binding contract, or (b) you are a person barred from receiving the Services under the laws of the India or other countries including the country in which you are resident or from which you use the Services.

These Terms of Use ("Terms") governs your use of the Truly Mentor website, located at Truly Mentor, any mobile applications, and services ("Site") provided by Truly Mentor ("Truly Mentor" or "us" or "we" or "our") having its registered office at Ateet, Ground Floor Opposite Road No 1 Ashok Nagar, Ranchi, Jharkhand – 834002, India

PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING THIS SITE, DOWNLOADING, INSTALLING OR USING OUR MOBILE APPLICATION. BY ACCESSING, REGISTERING OR USING THIS SITE, YOU AGREE TO BE BOUND BY THESE TERMS, INCLUDING THE DISCLAIMERS SET FORTH BELOW AND THE PRIVACY POLICY. IF YOU ARE NOT WILLING TO BE BOUND BY THESE TERMS OF USE, INCLUDING THE DISCLAIMERS AND PRIVACY POLICY, YOU MAY NOT ACCESS OR USE THIS SITE OR DOWNLOAD OUR MOBILE APPLICATION.

 

WE RESERVE THE RIGHT, AT OUR DISCRETION, TO MODIFY, ADD, OR REMOVE PORTIONS OF THESE TERMS AT ANY TIME AND EACH SUCH CHANGE SHALL BE EFFECTIVE IMMEDIATELY UPON POSTING. PLEASE CHECK THESE TERMS PERIODICALLY FOR CHANGES. YOUR CONTINUED USE OF THIS SITE FOLLOWING THE POSTING OF CHANGES TO THESE TERMS WILL MEAN YOU ACCEPT THOSE CHANGES.

GENERAL

General terms Truly Mentor provides this Site to users seeking tutoring services ("Learners") and to users seeking to provide tutoring services ("Tutors"), and to any other entity like "Tutoring Centers" on whose behalf users accept these Terms. The term "you" or "You" or "User" or "Users" shall refer to learners, Tutors or any person or entity (Tutoring Centers) who views, uses, accesses, browses or submits any content or material to the Site. The Terms are effective upon acceptance and govern the relationship between you and us including the provision of any of the Services on our Site. In the event the Terms conflict with any other document/policy /content on our Site, the Terms will prevail over them, for the purposes of usage of the Site. Any express waiver or failure to exercise promptly any right under the Terms will not create a continuing waiver or any expectation of non-enforcement. If you do not agree to be bound by the Terms and the Privacy Policy, you may not use our Site in any way and should exit immediately.

If any provision of the Terms is held invalid by any law or regulation of any government, or by any court or arbitrator, the parties agree that such provision will be replaced with a new provision that accomplishes the original business purpose, and the other provisions of the Terms will remain in full force and effect.

We expressly reserve the right to change update or replace any part of these Terms and Conditions from time to time without notice to you. The updated version of these Terms and Conditions will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. You acknowledge and agree that it is your responsibility to review this site and these Terms and Conditions periodically from time to time and to familiarize yourself with any modifications. Your continued use of this site after such modifications will constitute acknowledgement of the modified Terms of Use and agreement to abide and be bound by the modified Terms and Conditions.

We may update or change the Site from time to time to reflect changes to our Services, our users’ needs and/or our business priorities.

SERVICES

You are responsible for your acts and omissions. Site is only a venue to connect learners and Tutors, in the event that you have any dispute with other users, you release Truly Mentor (and our parents, subsidiaries, officers, directors, shareholders, employees, agents, joint ventures, consultants, successors and assigns) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such disputes. As independent contractors hired by learners, Tutors or representative of the Tutoring Center control the methods, materials and all aspects of the lessons.

We only support the Tutor or Tutoring Center decisions and choices that you make. These decisions and choices are yours. We cannot make decisions for you. We only help you to find good Tutor and connect with Tutors. On our site, you can ask and find informational questions and related educational answers by Tutors. Learners are responsible for selecting the right tutor or Tutoring Center for their needs. In making hiring decisions, learners should review and investigate each tutor's self-reported credentials, education, and experience, as well as reviews from other learners. ALL TUTORING SESSIONS SHOULD BE SUPERVISED BY A RESPONSIBLE ADULT.

The information provided in Truly Mentor, regarding tutors, coaching centers, Tutoring Centers, courses, etc. has been compiled by assimilating data from various educational websites, which are available in the public domain. The details provided are for general information only. We update the data regularly to ensure that the information you receive from our website is accurate. For the additional requirement of education-related information displayed on our website, we recommend you contact the respective Tutoring Centers.

Subject to the Terms, our Services are provided to you without charge up to certain limits. Usage over this limit requires your purchase of additional resources or services. The pricing for paid resources and services can be found on individual teacher profiles, as we may update them from time to time (or such URL as we may provide). By using the paid aspects of the Services, you expressly agree to these pricing terms.

Additional policies which also apply to your use of Truly Mentor include:

  • Privacy Policy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using Truly Mentor, you consent to such processing and warrant that all data provided by you is accurate.

  • Cookie Policy, which sets out information about the cookies on Truly Mentor.

  • Refund and Payment Policy, Certain parts of Truly Mentor can be used only on payment of a fee. If you wish to use such Services, you will, in addition to our Terms and Conditions, also be subject to our Refund and Payment Policy.


Truly Mentor controls and operates the Site from various locations and makes no representation that this website is appropriate or available for use in all locations. Truly Mentor services may not be available in your location, and available services may vary among locations. In addition, Truly Mentor will attempt to deliver all correspondence sent via the Site's messaging system. Truly Mentor does not, however, guarantee delivery of all messages.

Truly Mentor reserves the right to withdraw or modify aspects of the Truly Mentor service, or the entirety of it, when and where we have legal or commercial reasons to do so. There may also be times when the Truly Mentor service becomes inaccessible as a result of technical difficulties experienced by Truly Mentor server or on the Internet service provider; we will, however, use reasonable skill and care to overcome these difficulties where they are within our control.

RESTRICTED ACTIVITIES

You acknowledge and agree that Truly Mentor's services are provided for the purpose of facilitating education and not for any illegal purposes. You agree not to use the Site to hire tutors for illegal purposes such as to complete assignments, to write test/exam papers, take quizzes or otherwise do work on your behalf. Further, you agree not to use Truly Mentor's services for any purpose that violates the academic honesty policy or other conduct policies of your school, college, university, academic institution or workplace. You agree not to use the Site to

(a) violate or encourage the violation of any local, state, national, or international law;

(b) stalk, harass, or harm another individual;

(c) collect or store personal data about other users of our Site;

(d) impersonate any person or entity, or otherwise misrepresent your affiliation with a person or entity;

(e) interfere with or disrupt the Site or services or networks connected to the Site, or disobey any requirements, procedures, policies, or regulations of networks connected to the Site.

 

You agree not to use the Site or Mobile Application to send any message that is unlawful, libellous, defamatory, abusive, sexually explicit, threatening, vulgar, obscene, profane, racially offensive, or otherwise objectionable, as determined by Truly Mentor in its sole discretion. Without our written consent, you may note

(i) reproduce, duplicate, copy, sell, resell, or exploit for any commercial purpose, any portion of the Site, use of the Site, or access to the Site;

(ii) allow, enable, or otherwise support the transmission of mass unsolicited, commercial advertising or solicitations via e-mail (spam);

(iii) use any high volume, automated, or electronic means (including without limitation robots, spiders, scripts, or other automated devices) to access the Site or monitor or copy our Web pages or the content contained thereon;

(iv) deep-link to the Site for any purpose; or

(v) frame the Site, place pop-up windows over its pages, or otherwise affect the display of its pages.

ELIGIBILITY AND CONDUCT

Use of the Website is available only to persons who can form legally binding contracts under Indian Contract Act, 1872. Persons who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872 including minors, undischarged insolvents etc. are not eligible to use the Website. If you are a minor i.e. under the age of 18 years, you shall not register as a User of the Website and shall not transact on or use the Website. If you are below the age of 18, you can use the Site or Services only in conjunction with, and under the supervision of, your parent or guardian who has agreed to the Terms. If you are the parent or legal guardian of a child under the age of 18, you may use the Site or Services on behalf of such minor child. By using the Site or Services on behalf of a minor child, you represent and warrant that you are the parent or legal guardian of such child. If you do not qualify under these terms, do not use the Site or Services. Membership in the Services is void where prohibited by applicable law, and the right to access the Site is revoked in such jurisdictions. By using the Site and/or the Services, you represent and warrant that you have the right, authority, and capacity to enter into these Terms and to abide by all of the Terms set forth herein. You agree: (a) to provide accurate, current, and complete information about you as may be prompted by a registration form on the website ("Registration Data"); (b) to maintain the security of your password and identification; (c) to maintain and promptly update the Registration Data and any information you provide to Truly Mentor, to keep it accurate, current and complete; and (e) to accept all risks of unauthorized access to information and Registration Data. Those who choose to access this Website from outside India are responsible for compliance with local laws if and to the extent local laws are applicable. You may submit feedback regarding your experiences with Tutor or Tutoring Center on our Site or Mobile Application, submit inquiries concerning possible educational needs and participate in the other interactive and community features of the Site (collectively "Submitted Content"). It is important that you act responsibly when providing Submitted Content. In providing feedback, please give clear, honest information about the Tutor or Tutoring Center and your experiences, but do not use inappropriate language, make gratuitous personal criticisms or comments or provide information that others could use to determine your identity. When participating in other interactive or community aspects of the Service, please do not post any information that another user or Tutor or Tutoring Center may use to identify you as an individual, but please do include all relevant information in a concise manner to help us provide you with a helpful response.

You acknowledge and agree that by submitting the Submitted Content to us, you

(i) grant us a nonexclusive, royalty-free, perpetual, transferable, irrevocable and fully sub-licensed right to use, reproduce, modify, adapt, translate, distribute, publish, create derivative works from and publicly display and perform the Submitted Content throughout the world in any media, now known or hereafter created without attribution,

(ii) grant us the right to pursue at law any person or entity that violates Your and/or our rights in Your Submitted Content, and

(iii) forever waive any and all of Your rights, including but not limited to moral rights, if any, in and to Your Submitted Content, including, without limitation, any all rights or requirements of attribution or identification of You as the author of the Submitted Content or any derivative thereof. You further acknowledge and agree that Your Submitted Content is non-confidential and do not contain proprietary information.

Except as described in our Privacy Policy. We will not be required to treat any of Your Submitted Content as confidential, and you acknowledge and agree that we may use in connection with our business any of the concepts and ideas contained in Submitted Content without compensation to you and we will not incur any liability to You as a result of any similarities between concepts and ideas contained in Submitted Content and our future operations and business. Except as otherwise set forth in this Terms, we will be entitled to use the Submitted Content for any commercial or other purposes whatsoever without compensation to You or any other person.

Submitted Content, including personally identifiable information contained therein, are made voluntarily and are subject to the Privacy Policy. You are responsible for Submitted Content and agree to defend us, indemnify and hold us harmless from any damages, losses, costs, or expenses, including reasonable attorneys’ fees, which we may incur as a result of Submitted Content.

 

With respect to Submitted Content, you acknowledge, warrant and agree that:

If Submitted Content concerned Tutor or Tutoring Center, Submitted Content will be true and accurate, only concern or relate to the care or service that You, Your minor child or Your ward received from the Tutor or Tutoring Centers being reviewed, that You are not related to or employed by the Tutor or Tutoring Centers being reviewed and that You are not impersonating any other person.

 

If You are a Tutor or Tutoring Center submitting or editing any Submitted Content, Your Submitted Content will be true and accurate, You are the Tutor or Tutoring Center specifically identified in the Content being submitted or edited, and Your Submissions will only concern You and the services that You provide.

 

If You are a person authorized by a Tutor or Tutoring Center to submit or edit Submitted Content specifically related to that Tutor or Tutoring Center, Submitted Content will be true and accurate, you are authorized by the Tutor or Tutoring Center identified in the Submitted Content or edited to make such edits and Submitted Content will only concern that Tutor or Tutoring Center and the services provided by that Tutor or Tutoring Center.

 

You have the right to make Submitted Content without violating the copyright, trademark, patent or other intellectual property rights of any person or entity, and Submitted Content will not contain any content, personally identifiable information (other than the name of the Tutor or Tutoring Centers being reviewed), information, or materials of any kind that relates or refers to any other person or entity other than the person or entity being reviewed.

 

Submitted Content will not violate any law, or in any manner infringe or interfere with the rights of others, including but not limited to the use of names, information, or materials that

(i) libel, defame, or invade the privacy of any third party,

(ii) are obscene or pornographic,

(iii) harmful, threatening, offensive, abusive, harassing, vulgar, false or inaccurate, racially, sexually, ethnically or are otherwise objectionable or otherwise contrary to the laws of any place where such Submissions may be accessed,

(iv) constitute personal attacks on other individuals,

(v) infringe the intellectual property, trade secret or proprietary rights of any third party,

(vi) promote criminal or other illegal activity,

(vii) promote or advertise any person, product or service or solicit funds, or

(viii) are deemed confidential by any contract or policy.

You are permitted to post only one Submitted Content regarding the same Tutor or Tutoring Center, entity, procedure or subject during any thirty day period.

We reserve the right to publish your Submitted Content as part of the Service and to also to remove your Submitted Content for any reason. We are not, however, responsible for any failure or delay in removing Submitted Content.

We do not provide the Submitted Content on the Site. It is users of the Site provide Content on the Site. The Tutor or Tutoring Center determine which questions to answer; they are not employees or agents of Truly Mentor but are independent service providers using the site to provide their expert knowledge to users of the site.

We are not involved in any conversations between users and does not refer you to or endorse or recommend particular Tutor or Tutoring Centers. You understand and acknowledge that we cannot and do not edit, modify, filter, screen, monitor, endorse or guarantee the content on Site. We shall not be liable for any acts or omissions of Tutor or Tutoring Centers, Content, the ability of Tutor or Tutoring Centers to answer questions or the ability of learners to pay for tuition. We do not ensure that users will complete a transaction.

By using the Site, you represent and warrant that you currently meet and will continue to meet the following eligibility conditions ("Eligibility Conditions") for as long as you use the Site:

(a) you have and will at all times comply with all laws and regulations;

(b) you have the right, authority and capacity to enter into these Terms of Use and to abide by all of terms and conditions in these Terms of Use;

(c) neither you nor anyone in your home:

(i) has been the subject of a complaint, restraining order or any other legal action involving violence, abuse, neglect, fraud, larceny, or any offence that involves endangering the safety of others;

(ii) has been convicted of a crime of any nature, including any felony or misdemeanour of any kind, including without limitation any sexual, child abuse or domestic violence offences; and/or

(iii) has been and/or is currently required to register as a sex offender in any jurisdiction or with any government entity; and

(d) neither you nor anyone in your home, is currently out on bail or on your own recognizance pending trial, relating to any felony or misdemeanor charges of any kind, including without limitation sexual, child abuse or domestic violence offences.

By using the Site, you understand and agree that Truly Mentor may rely on the above Eligibility Conditions representations and warranties as true. You understand and agree that Truly Mentor may revise the eligibility conditions from time to time and require new conditions and certifications and that User will abide by such revised Eligibility conditions or discontinue using the Site.

You hereby authorize Truly Mentor to verify the above representations and warranties by you and you acknowledge and agree that Truly Mentor shall have the right, but not the obligation, to verify such representations and warranties. You agree and understand that such verification may include, without limitation, conducting criminal background checks, sex offender registry checks, motor vehicle records checks, identification verification, credit checks and/or use of available public records. You consent to any collection, use or disclosure in order to accomplish such verification. You further agree that Truly Mentor may take such action as it, in its sole discretion, deems appropriate, including without limitation suspending and/or terminating your use of the Site, should it determine that you have violated any representation or warranty.

The preceding paragraph notwithstanding, you understand and agree Truly Mentor does not conduct background checks of any User. You also understand and agree Truly Mentor neither confirms nor denies the validity of the information provided by Users and that Truly Mentor does not verify that any or all of the Eligibility Conditions are met by Users. You understand and agree to make your own decisions and assessments about persons to engage and that IT IS YOUR SOLE RESPONSIBILITY TO CONDUCT ANY AND ALL BACKGROUND AND REFERENCE CHECKS REGARDING OTHER USERS.

Truly Mentor expressly disclaims, and you expressly release Truly Mentor from, any and all liability whatsoever for any controversies, claims, suits, injuries and/or damages arising from and/or in any way related to (a) any inaccuracy, untimeliness or incompleteness regarding a User's Eligibility Conditions and/or (b) misstatements or misrepresentations made by any User.

Truly Mentor reserves all of its rights to remove anything objectionable to Truly Mentor in its sole discretion. Alleged improprieties by any User may be reported to Truly Mentor by email at info@trulymentor.com  

FEES AND REFUNDS

Truly Mentor may at its sole discretion revise or change the subscription and connect rates without any prior notification. Refunds will be made at the sole discretion of Truly Mentor.

THIRD-PARTY REPORTS

 

Truly Mentor may utilize third party consumer reporting agencies that perform, among other things, criminal background checks, sex offender registry checks, motor vehicle records checks, credit checks, and identification verifications ("consumer reports"). Truly Mentor does not endorse or make any representations or warranties regarding the reliability of such consumer reports or the accuracy, timeliness or completeness of any information in the consumer reports. Truly Mentor does not independently verify information in the consumer reports.

You hereby consent to Truly Mentor collecting, using and disclosing the information in the consumer reports. You understand and agree that Truly Mentor may, in its sole discretion, review and rely on the information in the consumer reports in deciding whether to suspend or terminate a User or to investigate a complaint about a User, but that Truly Mentor shall not be responsible or liable in any way in the event that any information in the consumer reports about any person, including without limitation any User, is not accurate, timely or complete. Users who are the subject of consumer reports may contact the service provider to dispute the accuracy, timeliness or completeness of such information. Truly Mentor reserves the right to suspend and/or terminate User based on information in the consumer reports or for any other reason in Truly Mentor's sole discretion.

CONFIDENTIALLY OF TRULY MENTOR INFORMATION

You may obtain direct access via the Site to certain confidential information of Truly Mentor and its affiliates, including without limitation technical, contractual, product, program, pricing, marketing and other valuable information that should reasonably be understood as confidential ("Confidential Information"). You must hold Confidential Information in strict confidence. All right, title and interest in the Confidential Information remains with Truly Mentor and its affiliates.

The Terms impose no obligation upon you with respect to Confidential Information that you can establish by legally sufficient evidence: (a) you possessed prior to your receipt from Truly Mentor, without an obligation to maintain its confidentiality; (b) is or becomes generally known to the public through no act or omission by you, or otherwise without violation of the Terms; (c) you obtained from a third party who had the right to disclose it, without an obligation to keep such information confidential; (d) you independently developed without the use of Confidential Information and without the participation of individuals who have had access to it, or (e) in response to a valid order by a court or other governmental body, as otherwise required by law, or as necessary to establish the rights of either party under these Terms and as disclosed after prior notice to Truly Mentor adequate to afford Truly Mentor the opportunity to object to the disclosure.

TERMS OF TRANSACTING BUSINESS

You understand and agree to abide by Truly Mentor’s tutor and learner payment policies. You agree that you are willing to pay all costs associated with the services through Truly Mentor. These costs include but are not limited to: (a) a tutor’s hourly rate as listed; (b) travel and transportation fees (if applicable and agreed) (c) cancellation fees as described in a tutor’s cancellation policy, which can be found on a tutor’s profile on the Site; (d) the booking service fees between the Learner and Truly Mentor. (e) the commission arrangement between the Tutor and Truly Mentor and (f) the commission arrangement between the Tutoring Center and Truly Mentor for the course and event booking fees.

 

THIRD-PARTY VERIFICATION SERVICES

Truly Mentor may make available one or more third-party verification services that enable Users of the Site to inquire about information including, but not limited to, another User’s identity and criminal history. Use of third-party verification service is voluntary for both the party requesting the verification and the party undergoing the verification. You agree that Truly Mentor shall not be held responsible or liable in any way if any information provided by a third-party verification service is inaccurate.

ADVERTISEMENTS AND PROMOTIONS

Truly Mentor may run advertisements and promotions from third parties on the Site. Your correspondence or business dealings with, or participation in promotions of, advertisers other than Truly Mentor found on or through the Site, including payment and delivery of related goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such advertiser. Truly Mentor is not responsible or liable for any loss or damage of any sort incurred as the result of any such dealings or as the result of the presence of such non- Truly Mentor advertisers on the Site.

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THIRD-PARTY LINKS

Placement of information, logos, links or names of Tutor or Tutoring Centers or any other third party entities on the Site does not constitute an endorsement or warranty of their services or opinions or their products. You take full responsibility for a decision to visit or patronize any such entity and hold Truly Mentor harmless from any liability arising from such actions. You further acknowledge that no relationship (such as partnership, agent, joint venturer, or employee) is created between you and Truly Mentor or between any User including Tutor or Tutoring Centers or any other third party entities and Truly Mentor by the formation of this Agreement or by your participation on the Site.

We do not control the information provided by Tutor or Tutoring Centers or any other third party entities or users, which you may find to be offensive, harmful, inaccurate, or deceptive.

YOU ARE RESPONSIBILE TO EVALUATE THE ACCURACY, COMPLETENESS AND USEFULNESS OF ANY OPINION, ANSWER OR OTHER CONTENT AVAILABLE THROUGH THE SITE, FROM THIRD PARTIES OR OBTAINED FROM A LINKED SITE. PLEASE SEEK THE ADVICE OF PROFESSIONALS, AS APPROPRIATE, REGARDING THE EVALUATION OF ANY SPECIFIC OPINION, ANSWER, PRODUCT, SERVICE, OR OTHER CONTENT.

TEXT MESSAGE & PUSH NOTIFICATIONS

We send various text message and PUSH notifications for new learner messages, new message reminders, job opportunities and more ("Text Message Program"). Please note that standard data and messaging rates may apply for any text message notifications. Please contact your mobile phone carrier for details.

Your mobile phone carrier’s standard data and messaging rates may apply for any messages sent to you from us and from us to you. If you have any questions about your text or data plan, please contact your mobile phone carrier.

INTELLECTUAL PROPERTY RIGHTS

Truly Mentor grants you permission (which may be revoked at any time for any reason or no reason) to use the Site for the services as provided herein and in accordance with these Terms of Use and solely for your own personal, non-commercial use (except as provided herein), provided you do not remove any trademark, copyright or other notice contained on such pages. No other use is permitted. You may not, for example, incorporate the information, content, or other material in any database, compilation, archive or cache. Except as specifically authorized by Truly Mentor, you may not deep-link to the Site for any purpose or access the Site manually or with any robot, spider, web crawler, extraction software, automated process or device to scrape, copy, or monitor any portion of the Site or any information, content, or material on the Site. Truly Mentor reserves all of its statutory and common law rights against any person or entity who violates this paragraph. You may not link or frame to any pages of the Site or any content contained therein, whether in whole or in part, without prior written consent from Truly Mentor. You may like or follow Truly Mentor or share links to the Site via social networking technology referenced on the Site. Any rights not expressly granted herein are reserved.

Except as expressly authorized by Truly Mentor or by Content providers, you agree not to reproduce, modify, rent, lease, loan, sell, distribute, mirror, frame, republish, download, transmit, or create derivative works of the Content of others, in whole or in part, by any means. You must not modify, decompile, or reverse engineer any software Truly Mentor discloses to you, and you must not remove or modify any copyright or trademark notice, or other notice of ownership.

" Truly Mentor Trademarks" means all names, marks, brands, logos, designs, trade dress, slogans and other designations Truly Mentor uses in connection with its products and services. You may not remove or alter any Truly Mentor Trademarks, or co-brand your own products or material with Truly Mentor Trademarks, without Truly Mentor's prior written consent. You acknowledge Truly Mentor's rights in Truly Mentor Trademarks and agree that any use of Truly Mentor Trademarks by you shall inure to Truly Mentor’s sole benefit. You agree not to incorporate any Truly Mentor Trademarks into your trademarks, service marks, company names, internet addresses, domain names, or any other similar designations, for use on or in connection with computer or internet-related products, services or technologies.

Unless explicitly stated herein, nothing in these Terms shall be construed as conferring any license to intellectual property rights, whether by estoppels, implication, or otherwise. Permission is granted to display, copy, distribute and download Content owned by Truly Mentor on this Site provided that: (a) the copyright notice pertaining to the Content remains, and a permission notice (e.g., "used with permission") is added to such Content; (b) the use of such Content is solely for personal and non-commercial use; (c) such Content will not be copied or posted on any networked computer or published in any medium, except as explicitly permitted by valid permission or license covering such materials; and (d) no modifications are made to such Content. This permission terminates automatically without notice if you breach any of the terms or conditions in this document. Upon termination, you must immediately destroy any downloaded and/or printed Content.

TERMINATION AND SUSPENSION

Truly Mentor reserves the right to suspend (deactivate) and/or terminate (delete) any user with or without notice at any time in its sole discretion, for any reason or no reason. You agree that, if you are suspended and/or terminated, you will make no further use of the Site after termination (deletion of profile) or during suspension (deactivation of profile).

DISCLAIMER OF WARRANTIES

USE OF THE SITE IS AT YOUR SOLE RISK UNLESS OTHERWISE EXPLICITLY STATED. THE SITE, INCLUDING THE INFORMATION, SERVICES, AND CONTENT, IS PROVIDED ON AN "AS IS", "AS AVAILABLE", AND "WITH ALL FAULTS" BASIS. TRULY MENTOR DISCLAIMS ALL EXPRESS OR IMPLIED CONDITIONS, REPRESENTATIONS, AND WARRANTIES OF ANY KIND, INCLUDING ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY, SATISFACTORY QUALITY, OR FITNESS FOR A PARTICULAR PURPOSE. TRULY MENTOR MAKES NO REPRESENTATIONS, WARRANTIES, CONDITIONS OR GUARANTEES AS TO THE USEFULNESS, QUALITY, SUITABILITY, TRUTH, ACCURACY, OR COMPLETENESS OF THE SITE.

TRULY MENTOR MAKES NO WARRANTY OR REPRESENTATIONS THAT: (A) THE SITE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (B) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE WEBSITE WILL BE ACCURATE OR RELIABLE; (C) THE QUALITY OF ANY PRODUCTS, SERVICES, CONTENT, INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED FROM TUTORS WILL MEET YOUR EXPECTATIONS OR REQUIREMENTS; OR (D) ANY ERRORS IN THE SITE WILL BE CORRECTED.

YOU ASSUME ALL RISK FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM OBTAINING ANY CONTENT FROM THE SITE, INCLUDING ANY DAMAGES RESULTING FROM COMPUTER VIRUSES.

LIMITATION OF LIABILITY

 

THE SITE OFFERS A MARKETPLACE FOR THOSE SEEKING TUTORING SERVICES TO CONNECT WITH THOSE SEEKING TO PROVIDE TUTORING SERVICES. YOU UNDERSTAND AND AGREE THAT TRULY MENTOR HAS NO CONTROL OVER THE ACTS OR OMISSIONS OF ANY USER AND THAT TRULY MENTOR MAKES NO REPRESENTATIONS OR WARRANTIES ABOUT THE QUALITY OF THE SERVICES PROVIDED BY ANY USER. YOU UNDERSTAND AND AGREE THAT TRULY MENTOR IS NOT RESPONSIBLE FOR THE PERFORMANCE OR CONDUCT, WHETHER ONLINE OR OFFLINE, OF ANY USER OF THE SITE. AS SUCH, TRULY MENTOR EXPRESSLY DISCLAIMS ANY AND ALL LIABILITY WHATSOEVER FOR ANY CONTROVERSIES, CLAIMS, SUITS, INJURIES AND/OR DAMAGES ARISING FROM AND/OR IN ANY WAY RELATED TO THE SITE.

USERS OF THE SITE TRANSACT BETWEEN THEMSELVES. TRULY MENTOR WILL NOT BE INVOLVED IN ANY USER INTERACTIONS. TRULY MENTOR IS NOT RESPONSIBLE FOR DISPUTES, CLAIMS, LOSS, INJURY, OR DAMAGE OF ANY KIND THAT MIGHT ARISE DURING AND AFTER USER INTERACTION.

YOU UNDERSTAND AND AGREE THAT TRULY MENTOR HAS NO CONTROL OVER THE ACTS OR OMISSIONS OF ANY USER ON OR OFF THE SITE AND THAT TRULY MENTOR MAKES NO REPRESENTATIONS OR WARRANTIES ABOUT THE QUALITY OF THE SERVICES PROVIDED BY ANY USER. YOU UNDERSTAND AND AGREE THAT TRULY MENTOR IS NOT RESPONSIBLE FOR THE PERFORMANCE OR CONDUCT, WHETHER ON OR OFF THE SITE, OF ANY USER. AS SUCH, TRULY MENTOR EXPRESSLY DISCLAIMS, AND EACH USER EXPRESSLY RELEASES TRULY MENTOR FROM, ANY AND ALL LIABILITY WHATSOEVER FOR ANY CONTROVERSIES, CLAIMS, SUITS, INJURIES AND/OR DAMAGES ARISING FROM AND/OR IN ANY WAY RELATED TO THE SITE, INCLUDING WITHOUT LIMITATION ANY ACTS AND/OR OMISSIONS OF USERS ON OR OFF THE SITE.

TO THE FULL EXTENT PERMITTED BY LAW, TRULY MENTOR IS NOT LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES (INCLUDING WITHOUT LIMITATION LOSS OF BUSINESS, REVENUE, PROFITS, GOODWILL, USE, DATA, ELECTRONICALLY TRANSMITTED ORDERS, OR OTHER ECONOMIC ADVANTAGE) ARISING OUT OF OR IN CONNECTION WITH THE SITE, EVEN IF TRULY MENTOR HAS PREVIOUSLY BEEN ADVISED OF, OR REASONABLY COULD HAVE FORESEEN, THE POSSIBILITY OF SUCH DAMAGES, HOWEVER THEY ARISE, WHETHER IN BREACH OF CONTRACT OR IN TORT (INCLUDING NEGLIGENCE), INCLUDING WITHOUT LIMITATION DAMAGES DUE TO: (A) THE USE OF OR THE INABILITY TO USE THE SITE; (B) THE COST OR PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES RESULTING FROM ANY GOODS, DATA, INFORMATION, OR SERVICES PURCHASED OR OBTAINED, OR MESSAGES RECEIVED OR TRANSACTIONS ENTERED INTO, THROUGH OR FROM THE SITE; (C) STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THE SITE, INCLUDING WITHOUT LIMITATION UNAUTHORIZED ACCESS TO OR ALTERATION OF TRANSMISSION OR DATA, MALICIOUS OR CRIMINAL BEHAVIOR, OR FALSE OR FRAUDULENT TRANSACTIONS; OR (D) CONTENT OR INFORMATION USERS MAY DOWNLOAD, USE, MODIFY, OR DISTRIBUTE. THESE LIMITATIONS SHALL APPLY NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY. BECAUSE SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. IN NO EVENT SHALL TRULY MENTOR'S TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES AND CAUSES OF ACTION, WHETHER IN CONTRACT, TORT (INCLUDING BUT NOT LIMITED TO, NEGLIGENCE) OR OTHERWISE, EXCEED (A) THE AMOUNT PAID BY YOU TO TRULY MENTOR OR A TRULY MENTOR PARTNER, IF ANY, OR (B) INR 5000 (WHICHEVER IS LESS).

YOU AND TRULY MENTOR AGREE THAT THE WARRANTY DISCLAIMERS AND LIMITATIONS OF LIABILITY IN THESE TERMS OF USE ARE MATERIAL, BARGAINED-FOR BASES OF THIS AGREEMENT, AND THAT THEY HAVE BEEN TAKEN INTO ACCOUNT IN DETERMINING THE CONSIDERATION TO BE GIVEN BY EACH PARTY UNDER THIS AGREEMENT AND IN THE DECISION BY EACH PARTY TO ENTER INTO THIS AGREEMENT. YOU AND TRULY MENTOR AGREE THAT THE WARRANTY DISCLAIMERS AND LIMITATIONS OF LIABILITY IN THESE TERMS OF USE ARE FAIR AND REASONABLE.

IF YOU ARE DISSATISFIED WITH THE SITE OR DO NOT AGREE TO ANY PROVISIONS OF THESE TERMS OF USE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE SITE, EXCEPT AS MAY BE PROVIDED FOR IN THIS SECTION 16.

 

ASSUMPTION OF RISK

You agree and understand that you assume all risks when using the Site, including without limitation any and all of the risks associated with any online or offline interactions with other Users. You agree to take all necessary precautions, including without limitation following the recommendations set forth in Truly Mentor’s Tutor and Learner Safety Tips, when interacting with other users.

INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Truly Mentor and its subsidiaries, affiliates, shareholders, officers, directors, agents, licensors, suppliers, other partners, employees, and representatives from and against any and all claims, demands, causes of action, losses, expenses, damages and/or liabilities, including reasonable lawyer's fees and court costs, incurred by Truly Mentor in any way related to your

(a) acts and/or omissions on or off the site;

(b) violation of any rights of another, including without limitation any alleged infringement of intellectual property or other right of any person or entity relating to the Site;

(c) breach of these terms of use;

(d) disputes with or between other Users;

(e) use and/or misuse of the site, including without limitation any information, content and/or materials thereon;

(f) violation of any applicable law or regulation;

(g) inaccurate, untimely, incomplete or misleading User information, including without limitation with respect to registration, profile or eligibility;

(h) misstatements and/or misrepresentations;

(i) use of links to third party websites, including without limitation such websites' availability, terms of use, privacy policy, information, content, materials, advertising, products and/or services;

(j) User information and any acts or omissions with respect to such User information;

(k) use of any information in third-party reports;

(l) use of third party payment processing services;

(m) use of phone support services; and/or

(n) use of any services or products or any contracts or arrangements made or provided based on information, content and/or materials obtained on or through the site. You further agree that you will cooperate as requested by Truly Mentor in the defence of such claims. Truly Mentor reserves the right, at its own expense, to assume the exclusive defence and control of any matter otherwise subject to indemnification by Users, and you shall not, in any event, settle any claim or matter on behalf of Truly Mentor without the written consent of Truly Mentor.

ARBITRATION

Any controversy, claim, suit, injury or damage arising from or in any way related to the Site, its use, its Tutor and Tutoring Center conduct, or the Terms shall be settled by binding arbitration in accordance with the commercial arbitration rules of the Indian Council of Arbitration then in effect and before a single arbitrator chosen by Truly Mentor. Any such controversy, claim, suit, injury or damage shall be arbitrated on an individual basis, and shall not be consolidated in any arbitration with any controversy, claim, suit, injury or damage of any other party. The arbitration shall be conducted in Ranchi, Jharkhand and judgment of the arbitration award may be entered into any court having jurisdiction thereof. Truly Mentor may seek any interim or preliminary relief from a court of competent jurisdiction in Ranchi, Jharkhand necessary to protect its rights pending the completion of arbitration. Each party shall assume its own costs of arbitration.

INJUCTION

You agree that any material breach of the Terms will result in irreparable harm to Truly Mentor for which damages would be an inadequate remedy and, therefore, in addition to its rights and remedies otherwise available at law, Truly Mentor will be entitled to equitable relief, including both a preliminary and permanent injunction, if such a breach occurs. You waive any requirement for the posting of a bond or other security if Truly Mentor seeks such an injunction.

NOTICES, MODIFICATION AND TERMINATION OF SERVICES, AMENDMENT OF TERMS

Truly Mentor may provide notice to Users via email, regular mail, or posting notices or links to notices on the Site. Truly Mentor reserves the right at any time to modify, suspend or terminate the services (or any part thereof), and/or use of or access to them, with or without notice. Truly Mentor may also delete, or bar access to or use of, all related information and files. Truly Mentor will not be liable to Users or any third-party for any modification, suspension, or termination of service, or loss of related information. Truly Mentor may amend these Terms at any time by posting the amended terms on this Site.

GOVERNING LAW

This Agreement shall be governed by and construed in accordance with Indian laws, without regard to choice of law rules. Any controversy, claim, suit, injury or damage shall be arbitrated on an individual basis, and shall not be consolidated in any arbitration with any controversy, claim, suit, injury or damage of any other party. The arbitration shall be conducted in Ranchi, Jharkhand and judgment of the arbitration award may be entered into any court having jurisdiction thereof. Truly Mentor may seek any interim or preliminary relief from a court of competent jurisdiction in Ranchi, Jharkhand necessary to protect its rights pending the completion of arbitration. Each party shall assume its own costs of arbitration.

ENTIRE AGREEMENT

These Terms constitute the entire agreement between you and Truly Mentor relating to their subject matter, and cancel and supersede any prior versions of the Terms. You may not assign or otherwise transfer the Terms or any right granted hereunder. You also may be subject to additional terms and conditions that may apply when you use Truly Mentor or third-party products or services.

PAYMENT

All payments due to Truly Mentor should be made Online to Truly Mentor account.

Learners / Parents - Terms of Services Use

CONTENTS SUBMITTED BY USERS

As part of the Services, you need an account for most activities on our platform, including to purchase lessons packages, buying a membership and enrol in a course. You may register using certain third-party social networking sites or using an email and password. You will keep Your password relevant to the Site and the Services confidential and not reveal it to anyone else. You are responsible for all activities that are carried out under Your email and password which shall represent Your Login. We do not have the means to check the identities of all people using the Site and will not be liable where Your email and/or password are used by someone else. You agree to notify Truly Mentor immediately by email to support@Truly Mentor.com of any unauthorized use of Your Account of which You become aware. You will not create additional accounts for the purpose of abusing the functionality of the Site or other registered Clients or for any other reason in breach of this Agreement.

SERVICE USAGE

You can proceed to select potential Tutors by reviewing their personal profile and viewing their introductory video. If applicable, you may read Learners Ratings who have previously been a Client of that Tutor or coaching centre.

GUARANTEE AND TUTOR SESSION REFUNDS

 

In case you are not completely satisfied after your first lesson, we will provide you with a free lesson with different Tutor. You must contact or email us within 72 hours of completing your initial lesson and we’ll help connect you with a new tutor. If your free additional Tutor lesson is also unsatisfactory, let us know before booking any further Tutor lessons and we will provide a full refund for your purchase. If you are not completely satisfied with any Tutor Session, you may, within five (5) business days of the completion of such Tutor lesson, report an issue through sending us a mail at support@Truly Mentor.com to seek a refund. Truly Mentor will review all such disputes and will, in its sole discretion, accept or reject a refund request. If a refund is accepted, the amount will be returned. Users who use this Refund Policy multiple times will be subject to review, which may result in the suspension and/or termination of your account entirely.

PAYMENT

If you elect to pay for tutoring lessons with a credit/debit card, we will collect your name, credit/debit card number, expiration date, and address information associated with the account. All financial information, other than credit/debit card numbers, is stored and encrypted in our System in full compliance with the Payment Card Industry Data Security Standard. We do not store credit/debit card numbers. We collect bank information from tutors who list their services on the platform for the purposes of transmitting payment to them. If you are a tutor and elect to pay for a background check, we will collect credit/debit card information to order a background check on your behalf.

Payment information entered into our System solely to procure a background check will not be stored on our servers. We may bill you through either by direct process your credit/debit/debit card information or we can use third party payment service to bill you through an online account payment. Please read more about privacy security in our Privacy Policy. These payment services are enabling your transfer and receipt of funds as payment for Services provided on the Website. If you make payments via our Website, you agree that your activities are subject to our additional payment terms specified in the Refund and Payment Policy

GENERAL

A learner or parent undertakes to register for the Truly Mentor service, always using accurate and current information about himself/herself - including name, email ID, mobile number etc.

During posting or tuition requirement learners should enter as many details as possible for better responses from tutors and institutes.

Learners or Parents should check tuition profile privacy settings properly to avoid unwanted calls on their mobiles from prospective tutors and institutes.

Learners must pay a tutor through Truly Mentor payment system only, to avoid any kind of misunderstanding and other issues with tutors in the latter stages. Payments with Truly Mentor are safe and will not be released to the tutor without your permission.

Learners need to book a minimum of 3 (THREE) sessions and any booking can be cancelled after the first session only. No cancellation will be accepted after the 2nd session onwards and full payment will be released to the tutor after the successful completion of all sessions, to the satisfaction of the learner and his/her parent/s.

Truly Mentor does not support or encourage any direct payment to any tutor as that could lead to potential fraud and we do not take any responsibility for such payments or tutors.

Both learner and tutor can ask to verify each other's addresses and residential details before making any direct payments between themselves.

Learners or Parents are requested not to make a huge advance payment if you do not know the tutor properly or do not have complete proof of his/her current/permanent contact details.

 

Truly Mentor takes the responsibility for payment handling only (if funded) and not for any tutor’s social or other behaviour. Truly Mentor does not guarantee the tutoring quality and style as a tutor. Learner acknowledges that it is his/her responsibility to verify the credentials and qualifications of any tutor with whom s/he enters into or proposes to enter into a tuition contract.

 

Learners or parents should understand that tutors are not our employees and we cannot take responsibility for verifying any transaction made directly to Tutor. Truly Mentor is just an online marketplace where tutors and institutes can advertise their services.

Learners and their parents are advised to insist on paying the tutor/s through Truly Mentor. We shall not take responsibility for any other kind of monetary transaction/s between learners or their parents and tutor/s.

 

Homework and Assignment help is intended to provide you with guidance on understanding your assignment and not to replace your academic efforts designed to be part of your curriculum. Help is provided on the understanding and agreement that you will use the information provided by the Tutors for study purposes only and that you will not submit this information as original learner work for course credit or grade.

 

No Tutor can guarantee good grades; therefore, the grade you get cannot be a reason for the learner to come back at a later time and demand refund for services.

 

Learner/parent should use caution, good judgment and proper language when leaving a Review for a Tutor. What you post will be a permanent part of that tutor's record. Please restrict your review to a Tutor's teaching-related skills (communication skills, knowledge, patience, clarity etc.)

 

We are not involved in any kind of interactions that takes place between the tutors and learners and hence is not liable for any dispute or disagreement or misinterpretations or arguments arising between the parents/learners and the tutors. The parents/learners and the Tutors are however free to take feedback and suggestions from us to solve the issue amicably.

 

A learner is expected to conduct himself in a learner like a manner which is generally expected and regarded as ideal learner behaviour prevalent in the education stream.

Truly Mentor would not be liable to offer any compensation or damages of any nature to learner if Truly Mentor deactivates a Tutor account or if Tutor discontinues /chooses to not extended tutor sessions.

Learners should take enough care and make an intuitive decision before taking up an assignment to avoid any kind of repercussions. Truly Mentor would not be responsible and liable for any such unforeseen and unfortunate event including but not limited to bodily injury, sexual or mental harassment of any nature if any.

Tutors - Terms of Services Use

ACCOUNT REGISTRATION AND USAGE

As part of the Services, you need an account for most activities on our platform, including to become a tutor and or to submit a course or subject notes for publication. You will be required to register using certain third-party sites or to use an email and password and then to complete our online registration form, which requests certain information and data ("Registration Data"). By registering, You represent and warrant that:

(a) all registration information you submit will be true, accurate, current, and complete and relate to you, not a third party;

(b) you will maintain the accuracy of such information and promptly update such information as necessary;

(c) you will keep your password confidential and will be responsible for all use of your password and account;

(d) you have the legal capacity and you agree to comply with these Terms and Conditions; and

(e) you are not a minor in the jurisdiction in which you reside, or if a minor, you have received parental permission to use the Site. If you know or suspect that anyone other than you knows your user information (such as username) and/or password you must promptly notify us at support@Truly Mentor.com            

If you provide any information that is untrue, inaccurate, not current or incomplete, we may suspend or terminate your account. We may remove or change a user name you select if we determine that such user name is inappropriate. In order to teach through Truly Mentor platform, you must first submit a complete Tutor Application. These Applications are evaluated by Truly Mentor for approval.                    

Once a Tutor’s application has been approved to provide the Tutoring Services via the Site, the Tutor can benefit from full use of the Site and the Services. The Truly Mentor Services includes the provision of an online platform i.e. a website whereupon Truly Mentor provides an online platform for Learners and Tutors to connect with each other for tutoring or discussion purpose. The Site enables Tutors to independently build up a professional Tutor profile and to promote their Tutoring Services and Courses on a freelance self-employed basis to the learner who in turn, can choose their preferred Tutor to deliver Online Lessons and/or Courses tailored to their individual requirements.

PROVIDING THE TUTORING SERVICE

Once you have received a Tutoring Services message, a learner booked a lesson with you and or a learner enrolled in your course, you agree to the following guidelines:

Use the platform to manage learners and profile your tutoring service.

Respond promptly, within 48 hours, to all lesson-related communication, whether from the learner or from Truly Mentor.

Inform the learner of your availability and response time.

Inform the learner if you will be unavailable for more than one business day.

Inform the learner if you will be unavailable for more than one business day.

 

Use the platform Payment Service to handle all financial matters related to your Tutoring Service.

 

Agree to maintain the privacy of your personal details. This includes personal financial information regarding your Wallet.

Agree to maintain personal records for all invoices and payments.

 

Agree to cooperate with Truly Mentor in anti-fraud actions, and in Dispute Resolution.

Report any conduct violations, including misuse of ratings and feedback.

Not use Prohibited Content or content that violates the copyright.

PRICING

As a tutor, you will be responsible for selecting the fees you charge learners for your course(s) as per your charging method.

TUTOR PAYMENTS

In order to receive your earnings, you will be required to share your account details or you can collect Cheque. Tutor Payments will be remitted to you via the account you provide to Truly Mentor. You are solely responsible for ensuring that you will be able to transfer money from your account. You must make sure that your account is in good standing, and you must keep Truly Mentor apprised as to the correct details associated with your account. Please read more about the privacy security in our Privacy Policy

Tutor authorises Truly Mentor to charge and collect on behalf of the Tutor, the face value of Tutoring Services from Clients. Truly Mentor holds Client Fees (which will be based on the number of undisputed and completed Lessons & Tutoring Services) for the Tutor in a dedicated Tutor Bank Account for a limited time and is entitled to retain the full amount of Truly Mentor Payments it charges to Tutor in consideration for the Truly Mentor Services provided prior to releasing the Tutor earnings to Tutor.

REFUNDS

As a Tutor, you acknowledge and agree that learners have the right to receive a refund. Neither Tutors nor Truly Mentor shall receive any payments, fees or commissions for any transactions for which a refund has been granted. In the event that a learner requests a refund for the first lesson or a refund for a Course after Truly Mentor has sent a Tutor payment for that lesson or Course, Truly Mentor reserves the right to either

1. Deduct the amount of such refund from the next payment to be sent to that Tutor, or

2. Require that Tutor to refund any amounts refunded to the learner for Tutor's Course to the extent no additional payments are due from Truly Mentor to Tutor or such payments due to the Tutor are insufficient to cover the amounts refunded to the learner.

OBLIGATIONS

You are expected to perform in a manner that results in a consistently high level of learner satisfaction. You are in breach of these Tutor Terms if you:

​a. Fail to deliver any Tutoring Service for which payment was accepted.

b. Fail to take reasonable efforts to resolving a dispute with a learner.

c. Create unacceptable levels of learner dissatisfaction.

d. Violate the Terms of Service, Privacy Policy or other policies.

Truly Mentor reserves the following rights to take any of the following actions at any time and at our sole discretion:

a. Cancel your listed Tutoring Service.

b. Limit your Account privileges.

c. Suspend or terminate your Account.

d. Adjust your Wallet balance and/ or withhold all payments.

e. Contact law enforcement or seek legal remedies.

TAXES

You acknowledge and agree that you are solely responsible for determining your own tax reporting requirements and any liability for taxes on income received or any other similar taxes, which relate to your receipt of any compensation (including Tutor Payments) from Truly Mentor ("Taxes"), and that you will report to all government agencies having jurisdiction all income received by you for services performed in connection with these Terms of Service (including Tutor Services), the Services, or the Site. We cannot and do not offer tax advice to any Tutors. Furthermore, you agree to indemnify and save Truly Mentor harmless from and against any and all claims, charges, penalties or demands relating to the payment of taxes, which may be made against you by any government agency having jurisdiction, requiring the payment of Taxes in respect of income received by you and in respect of any and all claims, charges, penalties or demands, which may be made on behalf of or related to any employment insurance or public pension or social security programs pursuant to applicable law, with respect to any amount which may, in the future, be found to be payable by you or on your behalf.

DELETION OF YOUR ACCOUNT

Inform admin if you wish to delete your account by sending a mail to support@Truly Mentor.com. If you wish to delete your account, you hereby understand and agree that if learner(s) have previously enrolled to Your Course(s) after Your Account has been deleted Your name and such Course(s) will remain accessible to those such learners who enrolled to Your Course(s). And if learners have purchased any lessons that are not scheduled yet, Truly Mentor will refund the money to the learners. Should You require any assistance or encounter any difficulty in deleting Your Instructor Account You may also contact Us via email at support@Truly Mentor.com

GENERAL

A Tutor warrants that he/she is, at least, eighteen years of age, and has the lawfully necessary educational qualifications and/or experience to provide tuition in the subject/s specified by the Tutor on the Site.

 

A Tutor agrees and understands that he/she is not an employee of Truly Mentor and accepts full responsibility for all Income Tax and other amounts payable in relation to any fees generated from a tuition contract with learner or Parent through the Site. We do not issue any working experience certificate to our registered members.

 

A Tutor understands and accepts that details entered by them on the Site will be publicly visible and may appear in search engines (Google, Yahoo, Bing etc.) results.

A Tutor accepts full responsibility for all information published by him/her or it on the Site and shall indemnify Truly Mentor in relation to any liability incurred by them as a result of any such information.

 

A Tutor undertakes to register for the Truly Mentor service, always providing and using accurate and current information about him/her - including name, address, telephone number/s, qualifications, tutoring experiences and any other details requested by Truly Mentor.

 

A Tutor will not include personal email, contact numbers etc. in the form fields like Tutoring Experience, Tutoring approach, other topics. Adding contact details except in specific fields is not acceptable under any condition. If Tutor violates this condition, Truly Mentor may in its discretion suspend or terminate the account of such Tutor.

 

Tutors are bound to show proof or disclose their qualification details to the reasonable satisfaction of the learner or parent party before entering into a tuition engagement and also if and as requested by them, later.

 

Truly Mentor does not guarantee to secure a Tutor for a learner or ascertain any tuition fees on behalf of any tutor or learner. We do not provide any guarantee of the number of total enquiries/business which a Tutor will receive during their subscription period.

 

Truly Mentor is not responsible if you are unable to convert tuition enquiries into work, through connects facility. Please check a total number of views before you apply for any tuition. The more the number of views, the lesser the chances of getting responses from learners. Connect facility generates maximum effectiveness if you respond to the enquiry on the day it has been posted. However, we would not be accountable for any inconvenience caused.

 

Truly Mentor is not responsible if a learner’s mobile is switched off when you call, or if learners/parents do not respond to your queries. No connects will be refunded in such cases.

All tuitions posted in our site are verified to the best of our knowledge. If the learner or parent does not disclose any information beforehand, Truly Mentor will not be responsible for the same.

A Tutor will accept full responsibility for the hourly rates or prices quoted by them for their services and presented in the exact detail on the Site.

 

We encourage all tutors to accept online payment from learners using the Site payment collection system. This system is secure as money will be safe in our account before you can start tutoring.

Truly Mentor charges only 15% of the fees collected from the learner as per your quoted price or hourly rates.

The money will be added to your account after successful completion of the tuition sessions, following full satisfaction of the learner and his/her parent/s.

the learner will release money only after receiving a request for the same from the tutor.

The learner can always cancel any booking, but only after the first session. It is the Tutor's responsibility to impress and convince the learner party with his/her teaching abilities and methods.

 

Tutors should not start any tutoring session unless the learner agrees to it and funds the session fees through the Truly Mentor payment system.

 

In case of a cancellation only after the first session, tutors will not get any payment even if the sessions have been funded beforehand by the learners.

 

Truly Mentor will not be responsible for making any kind of payment to tutors if the learners or parents have not funded the tuition sessions in advance.

 

Both learner and tutors can ask to verify each other’s addresses and residential details before making any direct payments between themselves. Truly Mentor will not take any responsibility for any sort of direct payments between the two parties.

 

Tutor shall indemnify Truly Mentor from all claims, liabilities, costs and expenses (actual or consequential) of every kind and nature known and unknown, suspected and unsuspected, disclosed and undisclosed arising out of any use by the Tutor of the Site.

 

A tutor and a tutorial centre hereby acknowledge that Truly Mentor is not liable to the Tutor for reimbursement of any fees decided upon as a result of these Terms in the event of any cancellation of any Contract or Tuition for any reason.

 

In responding to feedback of learners posted on the Site a Tutor shall not, in any way, show disrespect towards a learner or his family.

 

Tutors are advised to insist on being paid by learners or their parents through the totally safe and sure Service of Truly Mentor. The learner shall not be responsible for any other kind of monetary transaction/s between tutors and learners or their parents.

 

We are not involved in any kind of interactions that takes place between the tutors and learners and hence is not liable for any dispute or disagreement or misinterpretations or arguments arising between the parents/learners and the tutors. The parents/learners and the Tutors are however free to take feedback and suggestions from us to solve the issue amicably.

 

For all commitments/representations of Tutor to learner other than those which are mentioned on Site Tutor alone would be liable and responsible towards the learner, and shall also keep us indemnified and harmless against all such claims/disputes.

 

The tutor is expected to conduct himself in a teacher/coach like manner which is generally prevalent and acceptable in a teacher and learner like a relationship.

Tutoring center accepts full responsibility for all information published by itself on the Site and shall indemnify Truly Mentor in relation to any liability incurred by itself as a result of any such information.

 

Any registered tutor, centre or guest user can create own relevant "Courses and Classes". Learners can view your contact details after booking. For any delay and cancellation of any Course and Class, the respective tutor/trainer/centre would be solely responsible. Refunds of the booking fee will be given only at the sole discretion of Truly Mentor Management.

 

A Tutoring center understands and accepts that details entered by them on the website will be publicly visible and may appear in search engines (Google, Yahoo, Bing etc.) results.

 

A Tutoring center accepts full responsibility for all information published by him/her/it on the Website and shall indemnify Truly Mentor in relation to any liability incurred by them as a result of any such information.

 

A Tutoring center will not include personal email ID, contact numbers etc. in the form fields like Tutoring Experience, Tutoring approach, other topics. Adding contact details except in specific fields is not acceptable under any condition and this kind of recurring attempt may result in the suspension of that profile.

 

Truly Mentor is not involved in any kind of interactions that takes place between a Tutoring center and learners and hence is not liable for any dispute or disagreement or misinterpretations or arguments arising between the parents/learners and the tutorial centre. The parents/learners and the Tutoring center are however free to take feedback and suggestions from us to solve the issue amicably.

For all commitments/representations of Tutoring center to Learner other than those which are mentioned on Site, Tutoring center alone would be liable and responsible towards Learner, and shall also keep us indemnified and harmless against all such claims/disputes.

​​Truly Mentor provides the following services:

It's an online interactive platform for the Private Tutors, Trainers, Coaches, Instructors, Educators, Tutoring Centers, Note-Makers (“Services”, called as Tutor) and learners (students or their parents) through online lessons, physical classroom program, online courses, tutoring and learning services.

Users can collaborate with each other and take advantage of the Services and take advantage of payment services directly with each other. The Services are available 24/7 and 365 days of a year. You agree that by accessing the Site and/or the Services, you have read, understood, and agree to be bound by all of these Terms and Conditions and by all applicable laws and regulations governing the Site and the Services.You should read all of these Terms and Conditions carefully and ensure that You understand the effect before proceeding to use the Site and/ or the Services. If You disagree with any part of these Terms and Conditions , do not use the Site for the purpose of the Services. If You violate the Licence, Truly Mentor may terminate Your use of the Site, Your future use of the Site, and/or take appropriate legal action against You. If you choose to teach and to become a tutor on Truly Mentor, you understand and agree that your relationship with Truly Mentor is limited to being a member and an independent, third-party contractor, and not an employee, agent, joint venturer or partner of Truly Mentor for any reason, and you act exclusively on your own behalf and for your own benefit, and not on behalf of or for the benefit of Truly Mentor. Truly Mentor does not control, and has no right to control, your listing, your activities associated with your profile or listed services, or any other matters related to any services that you provide. as a member you agree not to do anything to create a false impression that you are endorsed by, partnering with, or acting on behalf of or for the benefit of Truly Mentor, including by inappropriately using any Truly Mentor intellectual property.


If you do not agree with all of these Terms and Conditions, then you are prohibited from using the Site and Services and you must discontinue use immediately.

LICENSE TO USE OUR SERVICES, WEBSITE CONTENT

Subject to these Terms, we grant to you a limited, personal, non-exclusive, non-transferable, freely revocable license to use Content of this Website and the Service for your personal, non-commercial use and not for resale or further distribution and only as permitted by the features of the Service. Truly Mentor reserves all rights not expressly granted herein in the Service and the Truly Mentor Content (as defined below). Truly Mentor may terminate this license at any time for any reason or no reason.

Except for your User Content, the Service and all materials therein, including, without limitation, software, images, text, graphics, illustrations, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music, and User Content belonging to other Users (the "Content"), and all intellectual property rights related thereto, are the exclusive property of Truly Mentor and its licensors (including other Users who post User Content to the Service). Our Services are protected by applicable intellectual property laws, including India copyright law and international treaties.

 

Except as otherwise explicitly provided in these Terms or as may be expressly permitted by applicable law, you will not, and will not permit or authorize any third party to:

(i) reproduce, modify, translate, enhance, decompile, disassemble, reverse engineer or create derivative works of any of our Services or the Content;

(ii) rent, lease or sublicense access to any of our Services or the Content; or

(iii) circumvent or disable any security or technological features or measures of our Services.

 

SOCIAL MEDIA

Truly Mentor uses social media serves as an extension of its presence on the Internet. Social media account(s) are public and are not hosted on Truly Mentor servers. Users who choose to interact with Truly Mentor via social media should read the terms of service and privacy policies of such third-party service providers and those of any applications you use to access them. Personal information that you provide to Truly Mentor via social media account(s) is collected in accordance with our privacy policy and applicable laws. This information is collected to capture conversations (e.g. questions and answers, comments, "likes", re-tweets) between you and Truly Mentor. It may be used to respond to inquiries, or for statistical, evaluation and reporting purposes. Any comments which are posted that violate the law will be deleted and disclosed to law enforcement authorities. Any comments which are posted that violate our rules will also be deleted.

USE POLICIES AND SERVICE RULES

You are solely responsible for any content and other material that you submit, publish, transmit, or display on, through, or with our Services. You will not use our Services to:

 

(i) upload, post, email, or otherwise transmit any User Content that contains unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, libellous, invasive of another's privacy, hateful, or racially, ethnically or otherwise objectionable;

(ii) harm us or third parties in any way;

(iii) impersonate any person or entity, or otherwise misrepresent your affiliation with a person or entity;

(iv) upload, post, email, or otherwise transmit any User Content that you do not have a right to transmit under any law or under contractual or fiduciary relationships (such as inside information, proprietary and confidential information learned or disclosed as part of employment relationships or under nondisclosure agreements);

(v) upload, post, email or otherwise transmit any User Content that infringes any patent, trademark, trade secret, copyright, or other rights of any party;

(vi) upload, post, email, or otherwise transmit any unsolicited or unauthorized advertising, promotional materials, "junk mail," "spam," "chain letters," "pyramid schemes," or any other forms of solicitation;

(vii) upload, post, email, or otherwise transmit any material that contains software viruses or any other computer code, files, or programs designed to interrupt, destroy, or limit the functionality of any computer software or hardware or telecommunications equipment;

(viii) interfere with or disrupt the Service or servers or networks connected to the Service, or disobey any requirements, procedures, policies or regulations of networks connected to the Services;

(ix) intentionally or unintentionally violate any applicable local, state, national or international law or regulation;

(x) "stalk" or otherwise harass another User; or

(xi) collect or store personal data about other Users.

INTELLECTUAL PROPERTY RIGHTS

 

"Truly Mentor," the Truly Mentor logo, and any other product or service name or slogan displayed on our Services are trademarks of Truly Mentor and its suppliers or licensors, and may not be copied, imitated or used, in whole or in part, without the prior written permission of Truly Mentor Learning Space LLP or the applicable trademark holder. You may not use any meta tags or any other "hidden text" utilizing "Truly Mentor" or any other name, trademark or product or service name of Truly Mentor without our prior written permission. In addition, the look and feel of our Services, including all page headers, custom graphics, button icons and scripts, is the service mark, trademark and/or trade dress of Truly Mentor and may not be copied, imitated or used, in whole or in part, without our prior written permission. All other trademarks, registered trademarks, product names and company names or logos mentioned in our Services are the property of their respective owners. Reference to any products, services, processes or other information, by trade name, trademark, manufacturer, supplier, or otherwise does not constitute or imply endorsement, sponsorship, or recommendation thereof by us.

FEEDBACK

We may provide you with a mechanism to provide feedback, suggestions, and ideas, if you choose, about our Services ("Feedback"). By submitting any Feedback, you agree that your disclosure is gratuitous, unsolicited and without restriction and will not place us under any fiduciary or other obligation and that we are free to use the Feedback without any additional compensation to you, and/or to disclose the Feedback on a non-confidential basis or otherwise to anyone. You further acknowledge that, by acceptance of your submission, Truly Mentor does not waive any rights to use similar or related ideas previously known to Truly Mentor, or developed by its employees, or obtained from sources other than you. You agree that we may, in our sole discretion, use the Feedback you provide to us in any way, including in future enhancements and modifications to our Services. You hereby grant to us and our assigns a perpetual, worldwide, fully transferable, sublicensable, irrevocable, royalty-free license to use, reproduce, modify, create derivative works from, distribute, and display the Feedback in any manner any for any purpose, without in any media, software, or technology of any kind now existing or developed in the future, without any obligation to provide attribution or compensation to you or any third party.

THIRD-PARTY LINKS

The Site and Services may contain links to third-party websites or resources. You acknowledge and agree that Truly Mentor is not responsible or liable for: (i) the availability or accuracy of such websites or resources; or (ii) the content, products, or services on or available from such websites or resources. Links to such websites or resources do not imply any endorsement by Truly Mentor of such websites or resources or the content, products, or services available from such websites or resources. You acknowledge sole responsibility for and assume all risk arising from your use of any such websites or resources or the Content, products or services on or available from such websites or resources.

TERMINATION

We may suspend or cancel your Account if we believe that you have violated or acted inconsistently with the letter or spirit of the Terms of Service, or violated our rights or those of another party, without prior notice at any time. Once suspended or terminated, you may not continue to use the Truly Mentor service under a different Account or re-register under a new Account. This includes the usage of any associated Payment Services. In addition, violations of the Terms of Service may be prosecuted to the fullest extent of the law and may result in additional penalties and sanctions. Truly Mentor reserves the right to terminate any User or project for any reason, at its sole discretion and to refuse to provide registration and membership to you in the future. When your membership is cancelled, you may no longer have access to data, messages, files and other material you keep on the Site. You may terminate this Agreement at any time by deleting your account. In case you are not using your account for more than 90 days following the last payment, your account will be considered expired and gets deleted, and all personal data will be erased and Truly Mentor will have no obligation to provide any refund.

MISCELLANEOUS:

 

The failure of Truly Mentor to act with respect to a breach of these Terms by you or others does not constitute a waiver and will not limit Truly Mentor's rights with respect to such breach or any subsequent breaches. No waiver by Truly Mentor of any of these Terms will be of any force or effect unless made in writing and signed by Truly Mentor or anyone authorized to do so. Neither the course of conduct between the parties nor trade practice will act to modify these Terms. Truly Mentor may assign its rights and duties under these Terms to any party at any time without any notice to you. These Terms may not be assigned by you without Truly Mentor's prior written consent. If any provision of these Terms will be unlawful, void or for any reason unenforceable, then that provision will be deemed severable from these Terms and will not affect the validity and enforceability of remaining provisions.

The Section titles are inserted only as a matter of convenience and have no legal or contractual effect. You agree that these Terms will NOT be construed against Truly Mentor by virtue of having drafted them.

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